How To Grow Your Business Using The Five Levels Of Listening with Oscar Trimboli

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Listening is a universal challenge that affects everyone. However, it plays a crucial role before, during, and after any conversation. Effective communication isn’t just about what we say. It’s also about how we listen. As business owners, failing to listen carries significant consequences, including reduced revenue, decreased profitability, dissatisfied customers, unhappy employees, and discontented stakeholders. The price of not giving due attention to listening can be remarkably high for any business. On the other hand, when we actively listen, our employees and customers transform into our most effective advocates for driving sales.

In this episode of the Hands On Business podcast, Oscar Trimboli joins us to talk about listening and how you can leverage the five levels of listening to be more productive and drive more growth in your business. When you understand the signs and the art of listening, listening becomes productive and fun, and you can recharge your batteries quickly, ask effective questions and impact every conversation you engage in.

If you want to set up a container for a great conversation where everybody is listening and focused, this episode is for you. Listen in to learn how to identify your battery colour, recharge your listening battery when getting into a conversation, and help the other person feel heard and seen. Whether that is a customer, employee, stakeholder or team member listening will help you increase productivity and efficiency in your business and save more time in the long run.

What You Will Learn:

  • [00:00] Intro and a bit about our guest today, Oscar Trimboli
  • [01:56] A case scenario of listening and what Hakeem would do differently now
  • [05:17] Two techniques we can use to enhance listening in our meeting
  • [09:44] Listening game: What colour is your listening battery
  • [11:38] Tips on how to recharge your listening battery
  • [15:58] Why listening matters and the cost of not listening for business owners
  • [24:35] Lessons on listening not only to what is said but also to what is not said
  • [27:37] How to create space for the magnetic power of listening and silence.’
  • [30:38] Asking effective questions to help people feel seen and heard in a conversation
  • [37:16] Visible cues and codes that you can pick up when listening
  • [43:19] The difference between active listening and deep listening
  • [44:33] What inspired Oscar into the deep listening space
  • [50:12] The five levels of listening
  • [52:07] Oscar’s book, How To Listen and where to get it
  • [54:46] Ending the show

Standout Quotes

  • “Everybody struggles when it come to listening, it is easy to say it, but it is hard to practice it; listening happens before, during and after a conversation– Oscar Trimboli [05:18]
  • Use the technology that had the technology news.”– Oscar Trimboli [08:48]
  • “Be aware of your listening battery and just have fun with it. Get to know which colour you are when you go into a conversation because some people can take you from green to red in about 30 seconds.” – Oscar Trimboli [11:16]
  • “The point of a listening battery is not what colour it is; it is how to recharge it when going into a conversation.”– Oscar Trimboli [11:38]
  • “Customer complaints, if you listen very carefully, they are product development opportunities; customer complaints are the colour of pain they have about something, and you can be a power business partner by solving the problem for them or referring them to someone who can solve the problem for them”Oscar Trimboli [19:17]
  • “Good listeners listen to what is said, and great listeners notice what is not said.”Oscar Trimboli [27:19]
  • “If you create space for ‘listen and silence,’ it is like a magnet and will just draw more out of the person, and you will start to hear what they think and name and not just what they sayOscar Trimboli [28:32]
  • “Active listeners do a great job listening to what is said, and deep listeners notice what is not said.”Oscar Trimboli [43:18]

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Oscar Trimboli



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